If you don’t have sufficient funds in your PayPal balance to cover refunds, your refund requests will fail. If you choose to settle funds to PayPal, refunds will be withdrawn from the funds available in your PayPal account. If you choose to settle funds to Stripe, refunds will be withdrawn from the funds available in your Stripe account. You can use the Stripe Dashboard or API to initiate refund requests, as with other payment methods. Stripe uses either your Stripe balance or your PayPal balance to refund the payment, depending on the settlement preference you selected. PayPal payments can be refunded up to 180 days after the original payment. Contacting customers directly must be handled through the PayPal dashboard, and not the Stripe Dashboard. Learn more about how to manage PayPal disputes directly from the Dashboard.įor certain dispute types, PayPal enables you communicate directly to customers to try resolving the dispute. You can submit evidence to contest a dispute directly from the Stripe Dashboard. Some common reasons for disputes are customers determining that items weren’t as described, or not receiving items at all. However, customers can still dispute transactions after they complete payment. Disputed paymentsĬustomers must authenticate payments with their PayPal accounts, helping to reduce the risk of fraud or unrecognized payments. When you’re ready to go live, follow the steps to activate PayPal payments. To accept PayPal and other payment methods without any code, use Payment Links. Learn how to accept PayPal and other payment methods automatically with Checkout or Elements. For each customer, Stripe determines the list of supported payment methods most likely to drive conversion. Add PayPal and other payment methods from the Stripe Dashboard without making updates to your code.
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